Privacy Policy

Camp Collage operates this website, campcollage.com, and our online ordering app at app.campcollage.com, including all related information, content, features, tools, products and services (the “Services”). This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, place an order, sign up for our emails, apply to become a partner camp, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. It does not include information that is collected anonymously or has been de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

• Contact details including your name, address, billing address, shipping address, phone number and email address.
• Order and payment information including the items you order, order details, form of payment and payment confirmation. Card payments are handled by our third-party payment processor.
• Account information for our ordering app, including your username, password, preferences and settings.
• Form submissions including what you send us through our contact form, newsletter sign-up form and partner camp application (for example, your camp’s name, your role, your state, your camp’s size and its website).
• Communications with us including the information you include when you email us or send a customer support inquiry.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including how and when you interact with or navigate the Services.

Where we get personal information

• Directly from you, including when you create an account, place an order, fill out one of our forms, or otherwise communicate with us.
• Automatically through the Services, including from your device when you visit our website or use our app, and through cookies and similar technologies.
• From our service providers, when they collect or process personal information on our behalf.
• From our partners or other third parties, such as partner camps.

How we use your personal information

• Provide, tailor and improve the Services. To provide the Services, perform our contract with you, process payments, fulfill and ship orders, manage your account, respond to your requests, and improve the Services.
• Marketing. To send marketing and promotional emails, such as our newsletter, when you have signed up for them.
• Partner camps. To review partner camp applications, contact applicants, and administer our partner program.
• Security and fraud prevention. To authenticate accounts, provide a secure ordering experience, and detect, investigate or act on possible fraudulent, illegal, unsafe or malicious activity. If you have an account, you are responsible for keeping your login details safe.
• Communicating with you. To provide customer support and maintain our relationship with you.
• Legal reasons. To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to take part in legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

• With vendors and other third parties who perform services on our behalf, such as website hosting, email delivery, payment processing, printing, fulfillment and shipping, data storage and customer support.
• When you direct or request us, or otherwise consent, to disclose certain information to third parties, such as to ship your order.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce our terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Service providers we use

Our website is hosted by WP Engine. Emails sent from our website, including form confirmations and notifications, are delivered through Twilio SendGrid. Our online ordering app and our payment processor process the information needed to take and fulfill your order. These providers process personal information on our behalf and may be located in countries other than where you live.

Third-party websites and links

The Services may link to websites or other online platforms operated by third parties, including the websites of our partner camps. If you follow links to sites we do not control, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of those sites, or for the accuracy, completeness or reliability of information on them. Information you share on public or semi-public venues, including third-party social networks, may be viewable by other users. Including a link does not, by itself, imply our endorsement of that site or its owners.

Children’s data

The Services are intended for parents, guardians and camp staff, not for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. Photos you include in a collage may show your child; we use them only to create and deliver your order. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request that it be deleted. We do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under 16.

Security and retention

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may not be secure while in transit, so we recommend that you do not use unsecure channels to send us sensitive or confidential information.

How long we keep personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce our agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

• Right to access / know. You may request access to the personal information we hold about you.
• Right to delete. You may request that we delete personal information we maintain about you.
• Right to correct. You may request that we correct inaccurate personal information we maintain about you.
• Right of portability. You may request a copy of your personal information and that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to opt out of sale, sharing or targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information, or its use for “targeted advertising,” as those terms are defined in applicable privacy laws. To make this request, email us at michael@campcollage.com.
• Managing communication preferences. You can unsubscribe from our promotional emails at any time using the link in those emails. We may still send you non-promotional emails, such as those about your orders.

You can exercise any of these rights by contacting us at michael@campcollage.com. We will not discriminate against you for exercising them. We may need to verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf; before accepting such a request, we will require proof that you authorized the agent, and we may need to verify your identity directly. We will respond in a timely manner as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority.

International transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country that has been found to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please email us at michael@campcollage.com.